There is a general lack of understanding, most domestic devices don't draw 1 Gb/s speeds and more over don't need too. The details of that are here: Fault reference number: M04992688. Flashing White – Connecting to Virgin Media network. When using social media apps like FB or Insta over the Virgin Broadband the apps either don’t load or when browsing through videos it appears to load the first few seconds and it stops. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . You can check the speed of your business broadband service in a couple of steps – just go to Performing a Broadband speed test Allow at least a metre of clearance for best performance. Hi, I was on 100mb, doubled to 200mb through Volt. I've restarted the router multiple times and. View Deal. I’m getting pretty slow speeds on my work iPad in my office. 5gig network port. Read Time. I am on a 250MB speed package, and usually get close to or around that. 12-09-2023 01:49 - edited 12-09-2023 01:52. Change the wireless channel – Log into your SuperHub’s admin console (192. Virgin Media;. On Volt 350Mbps, Talk Anytime Phone,. 213mb on speedtest. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Post your upstream and downstream stats. Reset Hub password. . The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. 1 Kudo. Tue 4 Apr 2023 14. Users that can connect are seeing ping times to the gateway of >160ms which makes it near enough unusable. 4 QAM256 1 2 147000000 7. Can confirm we (and my parent company) are having issues connecting and using our Palo Alto VPN this morning. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. I do not work for VM. Our internet connection is working though, generally 40mbs - yes it's slow but is quite normal for us. While basic speeds of 3-5 Mbps. 0. Excludes broadband faults and broadband network outages. Does the Pro still struggle when you sit close to the Hub? Here's the thing. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. - 50mb download speeds after Hub 4 reset. 1 modem mode. My next door neighbour has virgin wifi, plus 3 BT access points with FON too! It is knocking our wifi out, as they are using up most of the decent wifi channels. If you’re having difficulties with #Virgin Media broadband, like your wireless constantly going up and down, or your Internet connection itself not working,. Typical wifi speeds around the house when connected to the Hub 5 wifi directly are 200 - 800mbps, but when connected to the Nest wifi it's more like 10 - 200mbps. Rotating IP. Alternatively, if you need to get in touch using one of our. on 18-03-2023 09:48. Problems in the last 24 hours. The internet specialists at Virgin Media say that sometimes it's just as simple as turning it off and back on again. (Fact checked, as when they go on holiday and their routers are off, we have okay-ish wifi. All Rights ReservedSo upload still very slow after tech {1gig with Hub5} - 2. Also check that your ethernet adapter is in 1gbps full duplex in device manager, it will be under Network adapters. Virgin Media: Water was found to be affecting WIFI broadband speeds (Image: GETTY) The Virgin Media poll has also found one in 10 people have attempted to sort out slow WIFI speeds by hitting. If the computers are also showing 100Mb/s cables might be the issue. This provides lag-free play without disruption across multiple connected devices. . A slow flashing green light. What the hell is that all about. Launch your browser, type 192. View previous topic:: View next topic . 168. Virgin Media invests more than £1 billion a year in its ultrafast network. Cons. Virgin Media Smart WiFi. Sorry to hear of the broadband issues experienced, we can understand the frustration and appreciate you taking the time to raise this via the forums. The problem is that since I've done this the WIFI connection is much better but the Internet speed has crawled to 17mbs. Post Tags: # does virgin media throttle your internet? # slow internet virgin media # throttle virgin media. I have a Virgin Media hub. Speed100 Mbps upload speeds means Virgin Media will beat its old arch enemy in the retail sector that is BT since its download averages will be higher when measured in the router where GigE and wireless is not issue and 100 Mbps upload will match the BT offering. Claim up to three (if needed) with our WiFi guarantee. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. We’ve listed a few things below which could be making your connection to the internet so slow, or you can run a test on your broadband connection to check for any issues. Since yesterday morning I've had really slow and unreliable internet. £8p/m extra or included with Gig1 or Volt. on 04-04-2023 19:17 @Mclellands53 wrote: Im new toVM only had it 2 weeks but wifi is slow or non existant upstairs i had a booster with sky and it worked perfectly how do i. 4G bands then you need to split your Wi-Fi network, instructions on how to do that are in the link below, when you have selected Advanced Settings you will also need to select Wireless, Wireless Signal and click on Disable Channel. Hub 5 WPA3 issue - Pixel 6 and Laptop in Networking and WiFi 11 hours ago; Orange light on modem. Get it now. At least 30Mbps download speeds in every room or £100 one-off credit. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. It takes care of itself so you don’t have to. This seems to have changed in the last 4 weeks. If I connect my existing Netgear Nighthawk router with the Hub 3 in Router mode, I get. It's also important to keep your Hub 3 upright, with its light facing out towards the room. . Really important: Testing over WiFi isn't. At least 30Mbps download speeds in every room or £100 one-off credit. Here you’ll find all the help you need for Virgin Media related problems and issues. Step 1: Look at the back of your hub. If you’re playing a PC game, you could try these simple solutions for reducing lag: 1. How to fix Virgin Media slow internet speeds. The slow performance will be due to this packet loss. Recently we lost all access to our demand getting through to anyone was an issue in itself engineer didn’t show up, was hung up on, just general bad service. Regards, Daniel. We’ve been plagued by it for the past year so it isn’t uncommon with Virgin. 1 in the address bar, and hit Enter to log into the Hub 3 admin panel. Switched off power plugs (Yes, it happens) Other causes are a little more involved, which we cover below. on 04-06-2022 15:44. Hub 3. 0. 032%. Boost the WiFi signal in your home by changing your router placement and adjusting settings to maximize signal strength. Terrible wifi speeds vs Virgin Media Hub. My cable is brand new and is cat6 so the cable and my pc are perfectly ca. I need it to be as close to what I’m paying for as my office is connected via a virgin media pod at the back of the. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. . In order to use these WiFi routers with your Virgin Media installation you will need to do a. Make sure you get the new one and. 10 REPLIES. Managed to fix one TV over the phone by pin resetting the modem. Yet it is the same computer & same wifi adaptor - so why it would consistently choose to use the slower WiFi for the non-guest connection? And is there a way to. I recently upgraded to the 500 package but upon doing numerous speed tests I'm literally getting around 110 download and 35. Appears connected but not able to connect to any internet. There have been 25,000 reports of the outages since 7am – with Virgin’s. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Leave it off for about 10 seconds. An internet connection that doesn’t connect is usually caused by a few things: A faulty Virgin Media wall socket. Hi Very slow / non existant browsing this morning on my 1 gig connection. It's a difficult problem to locate and diagnose. Through the Hub 4 (1Gig package), it's 320mbs via WiFi and 650mbs via Ethernet. I have rebooted and reset. I have good wired speeds but not good WiFi speeds it can sometimes not even register on a speed tester. I have tested the equipment via website and the App, website says '! Broadb. I'm on the M500 broadband package. Every other device in the house (three MacBooks, three iPads, four iphones) are getting the fast 300 mbps but my MacBook pro is dropping in and out and is slow. Download 500Mbps + in Speed 6 hours ago; Dropping internet and very slow speeds in Networking and WiFi 9 hours ago; Issues with Hub 5 Ethernet and Wireless, reported by Hub 5, with NO. Re: 2. After 8 months I can officially state that I have not had a single drop out since, and not witnessed a single buffering message across the x 3 tablets, x 2 Android TV's and countless other devices we own. scroll down and click Apply settings. Up to 3 WiFi Pods if needed. At the moment, we haven't detected any problems at Virgin Media. Use the test below to see if the issue is at the Hub or device. 0Hi all, After switching over to Virgin a few weeks ago from TalkTalk, I have been plagued with nothing but problems. IF things aren't up to scratch it's worth checking speeds over a number of. Simply test your broadband service, and if we find an issue we can help with a fix online. Edit: Either way I'll be moving from VirginMedia and advising others to do the same and avoid VM for being the worst WiFi provider in the UK. Boost the WiFi signal in your home by changing your router placement and adjusting settings to maximize signal strength. Solved: Im new toVM only had it 2 weeks but wifi is slow or non existant upstairs i had a booster with sky and it worked perfectly how do i - 5298709. WIFI Pods - slow speed. Click on the search icon (Type here to search). We even bought a WiFi extender bc we thought maybe distance but it just sucks ass. This means that the signal travels out into the room, and not into the floor. Might just be an issue with your PC then! Try this and check in the Network and Sharing Centre (in control panel) what your connection speed to the router is by clicking the blue underlined "Ethernet" in the middle. If we reset the router it all tends to work ok for about 24 hours and then the same issues will come back. Check your Wi-Fi signal, or use a. Rising. Internet keeps dropping out for a few minutes. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. You can call Virgin Media to cancel your broadband by dialling 150 from any Virgin phone. Hi All, Experiencing some technical difficulties with my WiFi, Noticing that it can drop in speed greatly - or just completely fall off. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. Justin Smithy Very Slow Galway. Virgin Hub 3 Modem Mode Slow. Depress the pinhole switch for a timed 60 seconds then release. If that 400 - 600 is to an iPhone or similar that is fine. Virgin Media is part of NTL:Telewest. A dongle is a lifeline for digital nomads, frequent travellers and anyone with a poor internet signal. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called…. The other parameters in this section are - channel auto and channel width 20/40 MHz. Wait for all the lights on the router to stabilize. Click Mark as Helpful Answer and solved, or use Kudos to say thanks. The WiFi test is a useful tool to help check how your broadband is performing and if you’re getting the speeds you were promised. I powered off router and back on multiple times through-out the week but still same; Did a factory reset but no avail. my current setup is SH3 in modem mode and Deco M9 wired to it and then 2 more M9’s split over 2 floors of my house that connect to the main Deco via Wi-Fi. If you’re playing games online via a console or laptop connected to the internet, you could try… 1. When the device begins to pair, the system light can flash red. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings and roundabouts. The Virgin Media Connect App is the control unit for your WiFi. The latest reports from users having issues in Leicester come from postal codes LE3, LE4, LE5, LE1, LE9 and LE2. AX5400. 0. You can see those below. New customer slow wifi and broadband M250. SNR issues are generally caused by a damaged or exposed cable, this makes noise on the Network, it can take a little while to locate and once found usually requires a permit from the local council to carry out the needed work, apologies again for any inconvenience caused. Smart WiFi improves your experience across every device in your home, so all you need to do is sit back, relax and enjoy. These simple tips will allow your hub to operate to its full potential and transmit the best WiFi signal. I tried resetting the hub, via a paperclip, but this didnt make the Hive hub connect. Turn your hub around so you can see where the cables connect into it. Unplug all the ethernet cable connections from the Hub and just let it run - overnight is best Then in the morning just plug your PC laptop into the Hub directly and look at the overnight BQM and see if it has cleaned up. One of the reasons behind Virgin Media internet's slow connection is throttling. If that 400 - 600 is to an iPhone or similar that is fine. You can also contact its ‘retention team’ on 0345 444 1111 or use its online chat tool on its website. Internet keeps dropping out for a few minutes. Sorry to see you've been having slow speeds over the past few days. When the device begins to pair, the system light can flash red. Sky Q + mini box - need to be connected to each other over WiFi. on 10-04-2023 23:28. Virgin Fibre Areas only. Click on the Wireless Network Settings option. Virgin Hub 3 Modem Mode Slow. Further exclusions & legal stuff apply. - or just wait here for a VM person to respond in a day or two and they will sort the first one for you. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual. 5gig port, Had a tech out today we went through and confirmed the signal levels for upload and download are with in there normal range for . Virgin Media: Water was found to be affecting WIFI broadband speeds (Image: GETTY) The Virgin Media poll has also found one in 10 people have attempted to sort out slow WIFI speeds by hitting. 0345 454 1111 - either wont connect - or it - 5297760. Virgin TV 360 is the standard TV box across all Virgin packages now, but you must include broadband as a minimum. Up to 3 WiFi Pods if needed. Buffering happens when a video can't be delivered to your device fast enough. When the number of reports exceeds the baseline, represented by the red line,. QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. Update 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. Its affecting all connected devices, both wired and wireless. Connect your device to Hub 3 using WiFi or wired mode. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. Our bedroom now gets practically no WiFi on TV, tablet or mobiles and constantly drops out when we do have it, even at 6 in the morning when there is no one else is online doing anything. Advertised Speed:. The fastest WiFi guarantee of any major provider, at no extra cost with Gig1 Fibre Broadband and our Volt packages only. Once the test begins click on: Run full test to see all the stats. If that doesn’t do the job, we’ll send you up to a total of 3. The oddly shaped Hub 3 is included with all Virgin Media broadband packages, including the company’s insanely fast. You need an engineer. I have completed a factory reset on the Hub with nothing helping the Wi-Fi speeds. You can even reboot your Hub from the comfort of your sofa. A mesh system may be the best solution. Take control using. Any other programmes that are running on your PC at the same time as you’re trying to game will cause your game to run slower than it should. If the speeds arent slow then it is dropping wifi randomly. Try a reboot This fixes. Set the Virgin Media Hub from router to modem mode. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Copy the text in the Direct Link box, beware, there may be more text than you can see. Download speed: How fast your connection downloads from the web. Solved: i have upgraded to the gig 1 package and the speed over wifi is amazing but i'm getting only about 40-50mbs download over ehternet. I have an external archer router plugged into it in modem mode, but I've decided to test out the V5 box on its own for Wi-Fi and ethernet. When I turn the WiFi pod on the speed drops to next to nothing. Here is what I have confirmed so far: - 50mb download speeds from any device on wifi even when sitting directly next to the Hub 4. Noel joyce WiFi going on and off here in Limerick. Virgin Media is part of NTL:Telewest. I recently upgraded to 350mbs broadband with virgin media. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. No IP logging. If the lights indicate a problem, try the next. ago. We have been battling with extremely poor WiFi for months now. It can not even Open emails and I have to wait five minutes to open emails. Adding an Extra Booster. I did just a l. in Networking and WiFi 3 weeks ago Very frequent disconnects for WiFi in Networking and WiFi 26-09-2023 High packet loss and unreliable connection for over 2 months in Networking and WiFi 18-09-2023WiFi internet at 15 - 40 Mb/s is suggests a device that has connected on the 2. Wifi Max. 5 40. Switched off power plugs (Yes, it happens) Other causes are a little more involved, which we cover below. virgin My download speeds are fine and always have bee. This has always been fine until now. Virgin Media customers do this when their Wi-Fi doesn’t work properly. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. I literally hate virgin media so fucking much. Slow internet speeds can be caused by lots of factors, not just problems affecting your Virgin Media broadband. Upload: How fast your connection uploads content back to the web. Here is what I have confirmed so far: - 50mb download speeds from any device on wifi even when sitting directly next to the Hub 4. How to Improve Virgin Media Wifi Signals. If you’re having difficulties with #Virgin Media broadband, like your wireless constantly going up and down, or your Internet connection itself not working,. Slow performance. 168. multiple notebooks tested and confirmed that peer to peer they received 1 gig Ethernet connection so this rules out windows and the cables. Plug the power cord back into the router. 23-08-2022 18:34 - edited 23-08-2022 18:36. Options. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. Closing down competing applications. Speed never gets abve 9mps upload speed and is generally 0-3mps. We currently have Virgin Media package which includes 125mbps internet, plus a superhub 3. I recently purchased a PlayStation Portal (streaming handheld) and have not been able to use it because my PS5 console upload speed is too slow to maintain a connection. Select Apply changes. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. The reference for this fault is: F010423641 and the estimated fix date is for the 23rd March 2023 at 3:20pm. Ethernet seems fine in terms of speed currently, but oddly enough, I can't connect to the virgin media websit. 4GHz and 5GHz Wireless Network names (SSID). Virgin Twitter team told me to post this here for any more suggested fixes. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. Switched. 1. The M250 plan will be especially useful if you’re downloading a lot of content, playing online games competitively and. Military-grade 256-bit AES data encryption. This means that the signal travels out into the room, and not into the floor. 404 - Page not found. Download speed: How fast your connection downloads from the web. Step 1. I have the new V5 router on a 1gig connection. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. A slow flashing green light. Test 1; Test 2; My Hub 4 is now back in modem mode and is no-longer responding to pings, which could be due to a setting on my Dream Machine Pro. Take control using the Connect app. The virgin service-status page reliably shows "there are no faults in the area",. Locate the IP Address of your WiFi router, usually found on the Hub sticker. It was useful yes, would welcome further backing of their advice, plus any advice on non Apple products too if anyone has it! Solved: Hi, I have renamed the 2. WhatsApp there’s no availability to help so I’m really struggling here. The speed at the Hub should reflect. 2. The slow pulsing typically lasts up to 10 minutes before turning off when ready. 52 Europe/London By Julian Clover. You can call Virgin Media to cancel your broadband by dialling 150 from any Virgin phone. It has been intermittent, but more often than not the WiFi will drop off on all devices and won't connect and every so often anything connected by cable will drop off. Device overload Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. I'm getting super slow wifi speeds (around 30mbps) when i pay for 500. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. If you. Loads of post RS errors when they should be zero. Exclusions and further terms apply. Head to the webpage and tap "Run test', you'll then be given the results and see just how fast or slow things really are. You kinda get used to how quickly pages load and notice anything out of the ordinary. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Further exclusions & legal stuff apply. WiFi patchy throughout the house, on demand, Netflix all incredibly slow if work at all. Set up a guest network. I can't run a site for income if virgin media can't give me a reliable connection yet can give my last neighbors a very good connection 24/7 while that are leeching it. An 80Mbits/sec BT connection will normally deliver 20Mbits/sec uploads, while you have to go for 200Mbits/sec downloads to reach such speeds with Virgin. Unplugged cables. This this afternoon, my mobile laptop and Virgin media box all lost connection at the same time. Up to 3 WiFi Pods if needed. AX5400. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. VPN Websites like NordVPN blocked. on 28-01-2023 14:08 I was having problems with the wifi reception in my home office. 50 a month. The speed is slow regardless of where I am in my flat. WiFi Hub: WiFi Hub: WiFi Hub: WiFi Hub: WiFi Hub: Hub 5: Contract length: 18 months: 18 months: 18 months: 18 months: 18 months: 18 months: Cost: £28 per month: £26. So far I've done the following things: Rebooted the router. 2021; Preview: Virgin Media's Intelligent WiFi Plus Pods. It is possible that when a speed test was performed the device was connected to the 2. Key features that make it the best solution for Virgin Media Internet Slow issue include: Full traffic protection. Click on the Wireless Network Settings option. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. So getting a "real speed test" to the router, to test the performance of the service is only possible with. Options. I am continually rebooting (unplug and switch on again), resetting using button underneath hub or resetting through Admin page on PC The Network log is full of Warnings: Dynamic Range Window Violation DBC-. It's how quickly you can surf, stream, download, online. Here is how to properly restart your Virgin Media router: Unplug the power cord from your router. Upload: How fast your connection uploads content back to the web. You get the picture. Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or “Smart Wifi” box and save settings. It can be done, so be insistent when asking. Open a web browser and go to 192. Common Causes of Virgin Media Wifi Problems. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. We’ve listed a few things below which could be making your connection to the internet so slow, or you can run a test on your broadband connection to check for any issues. Out of curiosity I ran a speed test on and was getting between 10 and 18 mb down and . Options. Fast Wifi - Slow Ethernet. - 50mb download speeds after a Hub 4 reboot. A damaged Virgin wall box. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. 1 in the address bar, and hit Enter to log into the Hub 3 admin panel. Slow wifi speed can be entirely unrelated to broadband speed. It used to run fine with 60MBPS via the Pod but now it can be as low as 0. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. The Power light illuminates, and the connection network light will start to flash amber. PlayStation 5 Upload Speed Very Slow in Gaming Support yesterday; Slowdown in the evening in Speed yesterday; Incorrect Upload Speed Provisioned in Speed yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterdayEver since I've moved to this area there is always problems with the service in the area every month. Check the Hub 3 has "Wireless MAC filtering" Disabled. This should settle any sluggishness! TV cabinets, closed shelving… these can all block your wireless signal. If you still can’t eliminate the high latency and ping, you can now proceed to the fixes below: 1. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Basically my MB Pro 2015 seems to have issues connecting with the WiFi as the speed constantly drops to 1MB/S whereas I have another MB getting 300MB/S as per usual. There is a general lack of understanding, most domestic devices don't draw 1 Gb/s speeds and more over don't need too. Solved: i have upgraded to the gig 1 package and the speed over wifi is amazing but i'm getting only about 40-50mbs download over ehternet. See message 12 in the first and 13 in the second. Have restarted hub and starts off well but after a minute slow speeds. Simply check out the service status checker below and enter your account number. in Networking and. The speed is slow regardless of where I am in my flat. on 02-06-2022 20:01. Get the most from your Virgin Media WiFi. We have a Hub4 (Gig1), and when we first use the internet in the morning it takes an age to allow websites to load/ outlook to connect or if on wifi, to connect to the internet at all. Virgin Media. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the range of 112 to 288 Mbps. User reports indicate no current problems at Virgin Media. Rising. Use your Virgin Media O2 ID. If it’s everything cutting out it’s probably a local issue that you don’t have much control over other than submitting complaints.